Stories

The concept of customer satisfaction is widely used across all industries, but in the consulting world, it has a special significance. It’s not just about delivering what is expected or completing a project on time. In the consulting industry, customer satisfaction is more complex and significantly influences how long-term relationships are built and maintained. In this article, our own Account Manager Maximilian Lajsic delves deeper into what customer satisfaction truly means and why it plays a crucial role in fostering trust and long-lasting business relationships.

In today's world, it can be tempting to focus all your energy on acquiring new customers. Marketing strategies like SEO, digital advertising, and social media often aim to reach new audiences and expand the customer base. However, there is an insight that many companies underestimate: it costs up to five times more to attract a new customer than to retain an existing one.

Humanity now faces a crucial juncture in which humanity and artificial intelligence (AI) meet in a way never before seen. It is about integrating the human heart while opening the doors for the full entry of AI.

Creating a culture that fosters learning and proactivity is critical to being competitive in today's fast-moving business world.

Retrospective is a powerful method that can be used both internally within teams and externally with clients to continuously develop, learn and increase profitability.

As organizations start to grasp the potential of AI, the understanding of its limitations is also becoming clearer

In an era where AI is rapidly transforming the job market, it's natural to question whether human relationships will continue to hold equal significance in the future. We spoke with Henrik Nordling, Co-founder of Goodfeed, to explore the future of the consulting industry.